RETURNS

Cancellation of your order

As a general rule, we do not accept cancellations of orders, except in cases where we are unable to deliver the product within the notified delivery date due to circumstances on our part. Thank you for your understanding.

Returns and Exchanges

We take every precaution to ensure the quality of our products, but if any of the following accidents occur during delivery, we will cover the costs of returning or exchanging the product.

・If the product is damaged or soiled ・If a product different from the one you ordered is delivered

If you wish to return or exchange an item for any of the above reasons, please contact us at the address listed below within 7 days of receiving the item.

We will contact you by email or phone using the contact information you provided when placing your order.
In that case, we ask that you please store the product in the same packaging as when it was delivered.
However, if an exchange is not possible due to the product being sold out, discontinued, or limited edition, we will refund the product price and bank transfer fees.

About the cooling off period

The cooling-off period is a system that applies to door-to-door sales. Please note that the sales of our products are made by mail order, so the cooling-off period does not apply to them.

Contact details

Email: info@kanakosakai.com
*It may take several days for us to respond.

Return address

〒107-0062
301 Lacoola Minamiaoyama, 7-9-2 Minamiaoyama, Minato-ku, Tokyo
KANAKO SAKAI Co., Ltd.

Important points to note

Please note that we do not accept returns or exchanges of products due to customer convenience.
Please note that we cannot accept returns or exchanges in the following cases:

・Products that have been delivered more than 8 days ago ・Products that have been used by the customer ・Products that have been damaged or soiled by the customer ・Products that have been modified or repaired by the customer ・If the product's box, tag, instruction manual, or other accessories have been soiled, damaged, or lost

All products sold in our store have passed the quality standards of the manufacturer and also meet the inspection standards of domestic authorized distributors.

We understand that small scratches, scuffs, dents, and distortions due to the material that inevitably occur during manufacturing are considered to be good products, so please be aware that we cannot accept returns or exchanges for these reasons.