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TERMS OF USE

Article 1 Scope and Changes of These Terms

  1. These Terms and Conditions apply to all Users as defined in Article 3.

  2. KANAKO SAKAI Co., Ltd. reserves the right to add to, delete, or change the contents of these Terms of Use without prior notice to users.

  3. All Users shall confirm the contents of these Terms and Conditions when using the service specified in Article 2 (hereinafter referred to as "This Service"), and KANAKO SAKAI Co., Ltd. shall deem that Users who use This Service have agreed to these Terms and Conditions.


Article 2 Services Provided

  1. The services provided by KANAKO SAKAI Co., Ltd. are as follows:

    1. Goods sales services
    2. Information provision service
    3. Various services accompanying No. 1 and No. 2
    4. Various services provided by KANAKO SAKAI Co., Ltd. in the future

  2. KANAKO SAKAI Co., Ltd. reserves the right to add, delete, or change the content of the services set out in each of the preceding paragraphs.

Article 3 User Definition

"User" refers to the user of this Agreement and this Service.


Article 4: Conclusion of the Sales Contract

  1. The sales contract between the User and KANAKO SAKAI Co., Ltd. shall be established at the times specified in the following items.

    1. In the case of orders made through the online store, the time when KANAKO SAKAI Co., Ltd. receives the order information from the user.
    2. For orders other than through the online shop, the time when KANAKO SAKAI Co., Ltd. accepts the order.

  2. Any application to purchase products by a minor will be deemed to have been acted upon by a parent or guardian.
  3. After the purchase and sale contract is concluded, KANAKO SAKAI Co., Ltd. may charge the User the price (hereinafter referred to as the "Price") based on the purchase and sale contract concluded between the User and KANAKO SAKAI Co., Ltd., using the payment method specified in Article 6, Paragraph 1, which the User specified when placing his or her order.

Article 5 Termination of Contract

  1. After the conclusion of the sales contract, KANAKO SAKAI Co., Ltd. may cancel the contract in any of the following cases.

    1. When the ordered item is out of stock and there is no date for when it will be restocked.
    2. When the product is damaged, broken or otherwise defective before delivery, there is no stock, and the arrival date is undecided.
    3. If the manufacturer or supplier has discontinued production of the product or is otherwise unable to supply it.
    4. If the product cannot be delivered due to an unknown delivery address or an extended absence.
    5. If the user fails to pay within the specified period.
    6. If the user's designated credit card company notifies the user of a default on their card.
    7. If delivery of the goods is impossible due to other circumstances.

  2. Notwithstanding the provisions of the preceding paragraph, if any fraudulent or inappropriate conduct is found in relation to the use of this Service, KANAKO SAKAI Co., Ltd. may cancel or terminate the purchase and sale contract or take other appropriate measures.

Article 6 Price

  1. The price of each product is stated on the product detail page, and shipping charges are stated on the Help "Shipping and Charges" page.
  2. The displayed product prices and shipping fees include consumption tax.
  3. The shipping fees stated on the "Shipping and Delivery Fees" page are based on the shipping methods set out in Article 8, Paragraph 1.
  4. KANAKO SAKAI Co., Ltd. reserves the right to change the product price and shipping fee without prior notice to the user. Even if either or both of the product price and shipping fee are changed after the purchase contract is concluded, the user must pay the price at the time of the purchase contract conclusion, and KANAKO SAKAI Co., Ltd. will not charge or refund the difference to the user.

Article 7 Payment

  1. When purchasing a product, the User may choose from the following payment methods:

    1. Online (credit) payment
    2. Cash on delivery *Domestic delivery only

  2. KANAKO SAKAI Co., Ltd. reserves the right to add or delete the payment methods set out in the preceding paragraph.
    If the credit card company designated by the User notifies the User of a default on the card's credit, KANAKO SAKAI Co., Ltd. reserves the right to request payment from the User by another payment method.
  3. If the credit card company designated by the User notifies the User of a default on the card's credit, KANAKO SAKAI Co., Ltd. reserves the right to request payment from the User by another payment method.

Article 8 Product Delivery

  1. Basically, for all orders, products will be delivered by a route carrier designated by KANAKO SAKAI Co., Ltd. and delivered to your doorstep in a fully packaged state. The route carrier will be selected at the discretion of KANAKO SAKAI Co., Ltd., taking into consideration the size, weight, nature, etc. of the product.
  2. If delivery to the doorstep by a route carrier is not possible due to the size, weight, nature, delivery route, etc. of the Product, or if a delivery method other than route transportation is used at the User's request, such as a charter flight, resulting in delivery costs higher than the delivery charges at the time the purchase contract was concluded, KANAKO SAKAI Co., Ltd. may charge the User the difference in delivery charges.
  3. The User may change the delivery address specified at the time of ordering by contacting KANAKO SAKAI Co., Ltd., as long as it is before KANAKO SAKAI Co., Ltd. starts arranging for the shipment of the Product. If KANAKO SAKAI Co., Ltd. receives a notification of a change in the delivery address from the User after the start of the arrangement for the shipment of the Product, KANAKO SAKAI Co., Ltd. shall not be obligated to comply with the User's request, and the User shall change the delivery address at their own risk and expense.
  4. When a User wishes to ship products to multiple delivery destinations, the User shall place one order for each delivery destination. Furthermore, the User may not order multiple products at once for one delivery destination and then request KANAKO SAKAI Co., Ltd. to ship each product to multiple delivery destinations after placing the order.
  5. The User may specify that the Product be delivered to a location other than the User's own residence. If the User does not receive the Product himself, he/she must inform the delivery address or recipient in advance that the Product will be delivered by KANAKO SAKAI Co., Ltd., and must ensure that the Product is not returned to KANAKO SAKAI Co., Ltd. due to reasons such as refusal to receive the Product. If the Product is returned to KANAKO SAKAI Co., Ltd. due to the User's negligence, such as refusal to receive the Product or long-term absence, the product price, shipping fee, and other actual costs will not be refunded, and the Product will be handled at the discretion of KANAKO SAKAI Co., Ltd. If the Product is to be delivered again at a later date, the User must pay to KANAKO SAKAI Co., Ltd. the actual costs of return shipping fee, redelivery shipping fee, and other taxes or fees incurred.
  6. Unless KANAKO SAKAI Co., Ltd. has announced in a campaign or other event that it will provide gift wrapping, gift tags, message cards, etc. with products, Users may not request KANAKO SAKAI Co., Ltd. to provide such services.
  7. The period from the start of product shipping arrangements to delivery of the product to the user will be the period specified in the following items, except in the cases specified in the next paragraph.

    1. Usually, it will take about 2 to 9 days after your order.
    2. If you use international shipping, it will take about 2 weeks to deliver.

  8. The delivery period for the product may be extended beyond the period specified in the preceding paragraph for the reasons set out in the following items.

    1. If Saturday, Sunday, public holiday, or our company's holiday falls on the same day and the product cannot be shipped.
    2. When the manufacturer or supplier has a large volume of shipments or other work, and is therefore unable to ship products as scheduled.
    3. If delivery is delayed due to circumstances on the part of the delivery company after the product has been shipped.

  9. If the User is not present on the delivery date and the courier takes the Product back without delivering it and leaves a "notice of absence", the User must contact the courier themselves and make arrangements for redelivery.
  10. KANAKO SAKAI Co., Ltd. shall not be liable for any direct or indirect damage suffered by the User due to delays in delivery of the Products to the User due to the proviso of paragraphs 10 and 11 or for other reasons.
  11. Products will only be shipped within Japan and to other countries/regions where delivery is possible.

Article 9 Transfer of Ownership

  1. Ownership of the products will be transferred from KANAKO SAKAI Co., Ltd. to the User once the User or the delivery address designated by the User receives the ordered products.
  2. If you choose to pay by credit card, the credit card company may retain ownership of the products you order, in accordance with the terms and conditions of the credit card company's membership agreement.

Article 10 Returns and Exchanges

  1. For all orders, after the purchase contract has been concluded, the User may not change to another product, change the specifications, cancel, or return or exchange the product for his/her own convenience.
  2. Upon receiving the product, the User must promptly check for any damage.
  3. In the unlikely event that the product is damaged, defective, or incorrect, you must contact KANAKO SAKAI Co., Ltd. with details within 7 days of receiving the product.
    In this case, the user must keep the product in the original packaging it was in when it was delivered. If the user contacts NH3204 LLC within the specified period and finds that the product is damaged, defective, or incorrect, the product will be repaired or replaced with a new one at KANAKO SAKAI's expense. However, if the product cannot be replaced (e.g., sold out, discontinued, or limited edition), or if the product cannot be repaired, the product price will be refunded.

Article 11 Handling of Personal Information

KANAKO SAKAI Co., Ltd. will handle users' personal information in accordance with the "Privacy Policy" set out separately.


Article 12 Copyright, etc.

The documents, images, audio and other copyrighted material provided by KANAKO SAKAI Co., Ltd. through this service are protected by copyright law, other laws and international treaties. The use of any part or whole of these materials, whether as is or modified, through reproduction, diversion, transmission, screening, etc., regardless of the media or means, is prohibited without the permission of the Company. In addition, any modification, alteration, addition or revision of the content is not permitted.

Users may not use or disclose any information, including copyrighted material, provided through KANAKO SAKAI Co., Ltd. beyond the scope of personal use by the user as defined by the Copyright Act without the consent of the rights holder. If a problem arises regarding intellectual property rights, such as copyright, due to a violation of the provisions of this article, the user shall resolve the problem at his/her own expense and responsibility, and shall not cause any inconvenience or damage to KANAKO SAKAI Co., Ltd.


Article 13 Prohibited Matters

Users shall not engage in any of the following acts:

  1. Any criminal act, act contrary to public order and morals, or any other act that violates laws and regulations, or any act that may be likely to do so.
  2. Any act that interferes with or may interfere with the operation or business of KANAKO SAKAI Co., Ltd.
  3. Any act that damages the reputation of KANAKO SAKAI Co., Ltd. or any third party, or that causes inconvenience, disadvantage or damage, or that has the potential to do so.
  4. The act of using this service by misusing personal information of a third party or false information.
  5. Any act that violates or may violate these terms and conditions and the "Membership Terms and Conditions" separately established by KANAKO SAKAI Co., Ltd.
  6. Any other conduct that KANAKO SAKAI Co., Ltd. deems inappropriate.

Article 14 Other Disclaimers

  1. KANAKO SAKAI Co., Ltd. may freely change, delete or add to the structure, content, web pages and other aspects of the website, and is under no obligation to return to the state prior to any change, deletion or addition at the user's request. The same applies to the entire EC system, including programs and databases.
  2. Users shall bear all costs associated with the preparation and installation of computer equipment and communications equipment necessary to use this Service, as well as telephone and fax charges, Internet connection charges, line usage fees and other communications charges, labor costs and all other expenses incurred in using this Service.
  3. If the user's data is lost or becomes unreadable due to a breakdown or problem with KANAKO SAKAI Co., Ltd.'s computer equipment or communication equipment used to provide this service, or a failure of the communication lines, KANAKO SAKAI Co., Ltd. may immediately cancel or terminate the purchase and sale contract without notice or demand and unconditionally.
  4. If a User causes damage to another User or a third party through the use of this Service, the User shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience or damage to KANAKO SAKAI Co., Ltd.
  5. KANAKO SAKAI Co., Ltd. shall not be liable for any damages incurred as a result of the User being unable to use this Service.
  6. Regardless of the legal basis for the claim, KANAKO SAKAI Co., Ltd. shall not be liable under any circumstances for any damages, losses, disadvantages, etc. arising from the use of this service.
  7. KANAKO SAKAI Co., Ltd. will be exempt from liability by processing business in accordance with the information registered by the user with KANAKO SAKAI Co., Ltd. or transmitted to KANAKO SAKAI Co., Ltd.

Article 15 Other

  1. The establishment, validity, performance and interpretation of these Terms and Conditions shall be governed by Japanese law.
  2. If any problem arises in relation to the use of this service that cannot be resolved by these terms and conditions, the user and KANAKO SAKAI Co., Ltd. shall negotiate in good faith to resolve the problem.
  3. In the event that litigation arises in relation to the use of this service, the Tokyo Summary Court or the Tokyo District Court shall be the court of first instance with exclusive jurisdiction, regardless of the amount of the claim.

Supplementary Provisions:
Effective September 1, 2024